FAQs

Live Gold is a technology platform owned by Live Gold Information Technology Company (registered in the Kingdom of Saudi Arabia, or any other country where the company operates). It provides tools and services related to pricing, buying and selling gold, precious metals, and jewelry.

You can use:

• Automatic pricing engine for gold and jewelry
• Merchants’ marketplace to sell and buy from stores
• Individuals’ marketplace for person-to-person (P2P) selling and buying
• Auction platform for bidding on selected items
• Price alerts tool to be notified when prices reach certain levels

Automatic investment application to schedule or automate buying/saving based on rules you set

Not necessarily. By simply accessing, registering on, or using any Live Gold service, you are considered to have accepted:

• The full Terms & Conditions
• The Privacy Policy
• The Fees Policy
• The Anti-Money Laundering & Counter-Terrorism Financing Policy

If you do not agree, you must stop using the platform.

Some basic features may be visible without registration, but most key features (selling, buying, auctions, automatic investment, etc.) require creating an account as a user or a merchant with correct and up-to-date information.

You are responsible for:

• Keeping your username and password secret
• Any activity or transaction made through your account

So you should never share your login details with anyone.

In most cases, no. Live Gold is mainly a technology platform. Transactions are usually between:

• You and a merchant/store; or
• You and another individual user

Unless it is clearly stated in a specific case that Live Gold is the seller.

: Live Gold:

• Does not own the items listed
• Does not physically inspect the products
• Does not guarantee that the seller or buyer will fulfill their promises

Your dealings with any seller or buyer are at your own risk. Live Gold is not responsible for:

• Fraud or manipulation
• Failure to deliver or delays

Indirect losses or loss of profits

Not always. Prices are based on global markets and may:

• Be slightly delayed
• Change quickly due to market movement

Prices are provided for information only and are not a guaranteed execution price.

No. Live Gold does not provide:

• Investment recommendations
• Personal financial or Shariah advice

All investment and purchase decisions are your own responsibility.

As a seller, you must:

• Own the product legally (not stolen, fake, or pledged)
• Provide accurate information (karat, weight, metal type, condition, brand, certificates, etc.)

Comply with the laws of the Kingdom of Saudi Arabia (or any country where the company operates), including precious metals, anti-money laundering, and tax regulations

The buyer and seller together must:

• Agree on payment method, delivery, and shipping
• Handle any taxes, fees, shipping costs, and insurance (if applicable)

Try to inspect the product before finalizing the deal (in person or through an independent inspector), whenever possible

Each auction has its own rules (duration, minimum bid increment, deposit, etc.). By participating:

• You agree to the auction’s specific terms
• If your bid is the winning bid, you are legally committed to buy the item under those terms

Not always. Alerts may be:

• Delayed
• Not delivered at all

Due to system load, technical issues, or network problems.
We also cannot guarantee that the price at the time you act will be exactly the same as the alert. Relying on alerts is at your own risk.

No. Automatic investment is just a technical tool for executing or scheduling your own strategy. It does not guarantee any profit.

• Investing in gold and metals involves risk
• You may lose part or even all of your capital

The decision to use automatic investment and the results are 100% your responsibility.

Some features might be free, but Live Gold may charge:

• Subscription fees
• Transaction commissions
• Auction fees or other service fees

Fees are shown on the service pages or inside your dashboard, and they may change from time to time.
If you continue to use the service after a fee change, this means you accept the updated fees.

You are not allowed to use the platform to:

• Launder money or finance terrorism
• Sell stolen, counterfeit, or unknown-source products
• Manipulate prices, ratings, or bids
• Impersonate any person or entity
• Use unauthorized payment methods
• Hack, attempt to hack, or spread malware or spam

Live Gold has the right to:

• Block or suspend accounts
• Remove violating listings

Report suspicious activities to the authorities

Because Live Gold must follow AML and Counter-Terrorism Financing laws in Saudi Arabia (and any other relevant country). This means we may:

• Ask for your ID or commercial registration
• Request information about your business and source of funds
• Monitor transaction patterns
• Block or delay suspicious transactions or accounts

Report suspicious activities to the competent authorities when required by law

Yes. We are committed to protecting your data according to our Privacy Policy. We use your data to:

• Provide our services
• Improve the platform

in line with applicable laws and regulations.
By using the platform, you agree to the Privacy Policy.

You can request to close your account at any time, as long as:

• You have completed all ongoing transactions
• You have settled all outstanding obligations

Live Gold may also suspend or close accounts if:

• You violate the Terms
• There is suspected fraud or illegal activity

There is a request from a competent authority or court

Your relationship with Live Gold is governed by the laws of the Kingdom of Saudi Arabia, while also respecting any mandatory laws in other countries where the company operates, for transactions carried out there.
Disputes are handled by the competent courts in Saudi Arabia, unless the parties agree on another legally allowed method (like arbitration).

No. This FAQ is only a simplified explanation.
The official and legally binding document is the full Terms & Conditions published on the Live Gold website. You should read those carefully before using the platform.